Privacy policy

What we collect

• When you buy a report from an online tool: your email address (required), and your name and company if you choose to give them. We also keep the inputs you entered, the calculator version, the order and payment status, the date and time, your IP address and your browser type. The order is created when you continue to payment, so these details are kept even if you don’t finish paying. Card payments are made on Stripe’s payment page. We never see or store your card number. Stripe processes your card details; we keep only Stripe’s payment reference. If you pay in Chinese yuan (RMB), you pay with WeChat Pay by scanning a QR code: WeChat Pay (Tenpay) processes that payment and we keep only its payment reference. The order record is kept on Ingendia’s systems, like any other order. For RMB orders, the seller, 台州宇巢科技有限公司, receives the payment record through its WeChat Pay merchant account and handles it together with Orainic Pty Ltd under this policy.
• When you use an online tool without buying: we run the calculation and show you the result. Free calculations are not stored. To stop abuse, we count requests from each IP address for a few minutes; that counter is held only in memory.
• When you leave your email on a tool instead of paying (while online payment is not yet available): your email address and the inputs you entered, so that we can send you the report.
• When you request access to a demo: your name and email address, and optionally your company and phone number.
• When you open a demo: your email address and/or phone number, and optionally your name. We also record which demo, the date and time, your IP address and your browser type.
• When you submit a contact or project request form: the contact and project details you enter.
• When you use a live demo: what you type or say to it. Voice is converted to text to produce the answer. We don’t keep your recordings or the text of what you said after the answer is returned.
• Technical information: our web servers keep standard logs (IP address, browser, pages requested, time) for security. The site sets one cookie to remember your language, and a live demo stores an access pass in your browser for 7 days so you aren’t asked for your details again. Stripe’s payment page sets its own cookies.
• We don’t use advertising cookies or third-party analytics.

Why we use it

• To deliver the report you bought, email your receipt (and a tax invoice if you ask for one), handle refunds under our refund policy, and keep the records tax law requires.
• To give you access to a demo and to contact you about it.
• To respond to your project request or enquiry.
• To keep the site, the tools and the demos secure and to stop abuse, for example by limiting how often a tool or demo can be called.
• We record buyers and demo contacts as sales leads, so we can follow up on the order or the demo. We send marketing emails only if you opt in to receive them.
• We don’t sell your personal information.

AI processing

Some features use AI services to work with text you give us: the live demos and the analysis of a project request. For these, we send the text you type or say to AI service providers in mainland China and the United States: language-model services that understand the request and write the reply, and speech services that turn voice into text and text into voice. We don’t send your contact details or payment details to these services.

The online tools do not use AI. Their results and figures come from our own calculation engine.

Who we share it with

• Hosting: our servers are in Australia. Visitors in mainland China are served through a node in mainland China (Tencent Cloud), and the forms and orders on this site send what you enter to our servers in Australia.
• Payments: Stripe processes card payments, in Australia, the United States and other countries. WeChat Pay (Tenpay) processes payments in RMB, in mainland China.
• Email: we use Microsoft 365, in the United States and Australia, to send receipts, report links and notifications.
• AI services: as described above.
• We may disclose information where the law requires it.

Sending information overseas

Because of the services above, your information may be disclosed to recipients in the United States (payments, email and AI services), mainland China (the China access node, WeChat Pay and AI services) and other countries where those providers operate. Before we use a provider, we take reasonable steps to make sure it handles personal information consistently with the Australian Privacy Principles, and we remain responsible for how it handles your information. If you are in mainland China, this includes the transfer of the details you submit to our servers in Australia.

How long we keep it

• Paid orders, receipts, tax invoices and payment records: 5 years from the end of the financial year in which the sale took place, as Australian tax law requires. The inputs stored on an order are kept with the order.
• Unpaid orders (you continued to payment but did not finish): kept for up to 24 months from the order date, after which we delete them; we review and remove old records at least once a year.
• Free calculations: not stored.
• Sales leads, demo contact details and enquiries that don’t lead to work: kept for up to 24 months from your last contact with us, after which we delete them, unless you become a client; we review and remove old records at least once a year.
• Project requests: for as long as needed for the project and our legal record-keeping obligations.
• Server logs: kept for a limited period (typically up to 90 days).

Security

• Information is sent over encrypted connections (HTTPS), stored on access-controlled servers, and only the people who need it to serve you can see it.
• Report download links are unguessable and stop working after 30 days.

Your choices

• You can ask to see, correct or delete the personal information we hold about you, or withdraw your consent, by emailing info@orainic.com. We reply within 30 days. We may have to keep order and tax records for the period the law requires.
• If you are unhappy with how we handled your information, contact us first. If we don’t resolve it, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Related policies

Buying a report is covered by our terms of sale and our refund policy.

Changes

We will update this page when our practices change. The date at the top shows the latest version.