Refund policy

When we will fix it or refund you

• The report can’t be produced or delivered. If you paid and the report does not generate, or the link does not work and we can’t get the report to you, we will refund you in full.
• The report is materially wrong. If the report contains an error in its calculation, or does not match the inputs you entered, we will check it against your inputs and the standard and decide whether it is materially wrong. If it is, we will put it right. Where the problem is a major failure under the Australian Consumer Law, you choose: a corrected report or a full refund.
• The payment went wrong. If you were charged twice for the same order, or charged when the payment failed and no order was completed, we will refund the extra or failed charge.

Change of mind

Each tool shows the answer on screen for free before you pay, so you can see the result before you buy. Because of that, and because the report is delivered as soon as you pay, we don’t give refunds for change of mind once the report has been delivered. That includes the case where you no longer need it or bought it by mistake.

This does not apply where the Australian Consumer Law, or for an order paid in RMB the applicable laws of the People’s Republic of China, give you a right to a refund. Those rights always apply.

How to ask for a refund

Email info@orainic.com with:

• your order number (it is in your receipt email) and the email address you used;
• what went wrong and, if you can, a screenshot or the page of the report.

We reply within 2 business days and decide within 5 business days. Please talk to us before you dispute the charge with your bank; it is usually faster.

How the refund is paid

Refunds go back to the card or payment method you paid with. We can’t refund to a different card or account. Once we issue a card refund, it usually shows on your statement within 5–10 business days, depending on your bank.

For an order paid in RMB, the refund goes back to the WeChat Pay account you paid with.